Shipping & Delivery
We strive to deliver products purchased from Novamax Industries LLP in excellent condition and in the fastest time possible. For all purchases within India, we will have the order to your doorstep free of cost. Shipping charges will be applicable for all orders to be delivered in other countries except India.
• If the order is canceled, lost, or un-delivered to your preferred location, we will refund the total order amount including shipping charges.
• If you cancel part of the order, shipping charges will not be refunded.
• If you return an order delivered to you, original shipping charges will not be refunded.
We dispatch products within 48 hours and they usually get delivered in the next 1 to 3 working days and a maximum of 7 days if any unforeseen reason is faced.
To ensure that your order is delivered on time, please make sure of the following while entering your Shipping Address and Phone Number details:
1. Provide complete address details with House Number, Floor, Street Name, and Locality along with a Landmark.
2. Enter the correct City, State, and Zip/Postal Code details. Orders may get misrouted if these details are incorrect.
3. Kindly ensure that the Phone number (preferably mobile) is correct and reachable. We may need to call you for delivery-related queries.
Please do not accept the package if it appears to have been tampered with. If a product is damaged, inform our customer service immediately at +91-9821439514 (9 AM - 6 PM) or email@example.com