To cancel an order, simply call our customer service at +91-9258586060 (9 AM - 6 PM) or email us at [email protected]. In case, the order has already been shipped, please inform customer service and do not accept the shipment. You will receive a shipment confirmation email when your order is shipped out.
We accept/not accept returns under the following situations:
1. Damaged items getting delivered
2. Delivery of wrong items – not according to your order
3. Returning the product will not be accepted when the customer has no valid reason for returning the product. And if the customer wishes to return for no given valid reason, the customer must bear the shipping charges.
Damaged items getting delivered
If your package appears damaged, and upon opening it if you find the product damaged, call us at +91-9258586060 - (9 AM - 6 PM) / email us at [email protected] within 48 hours of receipt of the package. Kindly follow the steps below so that we can process your returns as quickly as possible.
1. Make a note of the damage on the courier's copy of the airway bill, and a copy of the airway bill, which you retain.
2. Also, appropriate remarks should be made on the delivery sheet (if applicable) of the courier personnel making the delivery.
3. Please notify Novamax Industries LLP directly within 2 days of receipt of the Cooler if there is damage along with the details of the damage.
4. Also send us images of the work with close-ups of the damaged portion(s)
When you call us/to email us, we will discuss a replacement, refund, or credit. In case you desire a replacement, please ship the Cooler back in the original packing materials and container. As soon as we receive your returned cooler, a replacement will be shipped to you at no charge. The cost of returning damaged items will have to be borne by you initially. Upon receiving the damaged items and confirming that they have been damaged in transit, we will refund the cost of your shipping the items back to us.
Unfortunately, replacements are not available for one-of-a-kind works immediately. In such a case we would inform you about the feasibility of making another copy of the same object and the time that would be required.
Delivery of wrong items – not according to your order
Upon receipt of the item/s, if you find that they are not as per your order, please inform us within 48 hours of such receipt. You may call us at +91-9258586060(9 AM - 6 PM) or email us at [email protected]. Please provide us with the following:
1. Details of your order number and the item/s included in your order.
2. Invoice number accompanying your order
3. Consignment number of the courier’s airway bill
Refunds are processed in a maximum of 5 days from the date on which Novamax Industries LLP receives returned goods. Through Net Banking, Debit Card, or Credit Card, the amount will be transferred back into the bank account from which it was paid.